What do I if my Zipcar is damaged?
Before you start driving, inspect your Zipcar inside and out and report any issues in the app. While we expect the previous member to leave the Zipcar in good standing for you, it is important to report any issues before you drive. Learn more.
How do I extend my reservation?
Provided that another member does not have a reservation immediately after yours, you can extend your trip using the mobile app or by text. If you see that the car isn't available, you'll need to return on time to avoid a late fee.
What happens if I’m late in returning my Zipcar?
We know lateness can be part of everyday life. However, as part of the Zipcar community, it’s imperative that you return on time – if you don’t, you could impact the next member’s trip. Then they’ll be late, and the next person will be late... you get the idea.
To avoid being part of this domino effect, here are some tips to be on time:
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Book your trip well in advance
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Book enough time to take traffic, refueling and cleaning the car into consideration.
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If the car is available, extend your trip from the “drive” screen in the app
If you do return late, you’ll be charged for the extra time you used the car, plus a $50+ late fee.